My Humax Forum » Freeview HD » Aura UHD

ITV - SD has disappeared

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    GJK

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    Yesterday, I could see channels 3 and 10 from Sandy Heath for the first time in a while then today they have gone again. My App version is 1.01_101_240513_0ee68d5a7 dated May 16, 2024 07:59:40 am.

    | Tue 10 Sep 2024 16:49:15 #51 |
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    Razordogz

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    GJK - 2 mins ago  » 
    Yesterday, I could see channels 3 and 10 from Sandy Heath for the first time in a while then today they have gone again. My App version is 1.01_101_240513_0ee68d5a7 dated May 16, 2024 07:59:40 am.

    Same here

    | Tue 10 Sep 2024 16:51:44 #52 |
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    trog

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    GJK - 14 mins ago  » 
    Yesterday, I could see channels 3 and 10 from Sandy Heath for the first time in a while then today they have gone again. My App version is 1.01_101_240513_0ee68d5a7 dated May 16, 2024 07:59:40 am.

    That is not the correct number, you are not looking in the right place.
    That number is the application version given in System information and I also have it, it is not the number given for updates, Read what I have already posted to Razordogz.

    | Tue 10 Sep 2024 17:08:50 #53 |
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    Razordogz

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    Razordogz - 1 hour ago  » 

    trog - 6 mins ago  » 

    Razordogz - 56 secs ago  » 

    trog - 2 mins ago  » 

    Razordogz - 1 min ago  » 

    trog - 1 min ago  » 

    Razordogz - 6 mins ago  » 

    trog - 1 min ago  » 

    Razordogz - 11 mins ago  » 

    trog - 12 mins ago  » 

    Razordogz - 18 mins ago it appears I've not got the update as I'm now on a different version to what the update should be just waiting for Humax to email back

    If you are still on the previous update it should say 1.00_62_240210

    1.00_63_240816_cc218e48d is what the update should be but mine is different to yours and the new update

    Are you looking in the right place? This is the sequence of actions needed......
    Check the version name in Settings > Apps > See all apps > Show system apps > "Freeview"
    (Please note: This should not be confused with Freeview TV

    Well, I have Freeview play and freeview on now - I don't have one called Freeview

    Are you going to the home page then at the top of the page clicking on the cog shaped icon (settings) ? then click on apps then on see all apps (at the bottom you will see show system apps) then Show system apps and quite a long way down you will see an option that just says Freeview.

    Yes I have freeview live, freeview play, freeview play - on now, freeview top picks and freeview kids

    You are not following what I say, all the things you mention are near the top of the lists. Have you at least got as far as pressing on Show system apps ?

    Yes I did that, I'm currently back at work I'm going on a couple of photos I took, but what I think you mean is I haven't looked far enough down the list I've looked alphabetically as far as F and didn't go any further so I'll have another look at 5pm

    Yes when you click on Show system apps it opens a listing saying system apps with all the things you mentioned and more further up the list and titled as installed apps but you need to scroll further down in the system apps list, it is also alphabetical and starts with Activity Stub

    I get you now, I'll have a look after work

    Found it
    Version 1.00-64-240816-cc218e48d

    | Tue 10 Sep 2024 17:31:11 #54 |
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    trog

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    Better late than never

    | Tue 10 Sep 2024 17:49:47 #55 |
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    GJK

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    Also found it. 1.00-64-240816-cc218e48d
    tried power off/on and unplugging etc. Still have the problem so no further forward.

    | Tue 10 Sep 2024 18:17:09 #56 |
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    trog

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    You both need to tell Humax that you still have issues, it is the only way to get things done.

    | Tue 10 Sep 2024 18:48:15 #57 |
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    Richard W

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    Broken again here, ITv1, ITV3 iPlayer and ITVx.
    Same version number as GJK's.
    How do I go about reporting this to Humax?

    | Tue 10 Sep 2024 19:17:49 #58 |
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    Razordogz

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    trog - 57 mins ago  » 
    You both need to tell Humax that you still have issues, it is the only way to get things done.

    Yeah,I emailed them again earlier waiting for response, however I decided to force stop clear data, clear cache on the freeview app it's now rolled me back to version 1_00_52_210531_17fa71a but still no picture on itv1 after reboot

    | Tue 10 Sep 2024 19:51:29 #59 |
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    trog

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    Richard W - 33 mins ago  » 
    Broken again here, ITv1, ITV3 iPlayer and ITVx.
    Same version number as GJK's.
    How do I go about reporting this to Humax?

    Email them here explaining your issue and that you have received the new update but it has not fixed your issue

    uksupport@humaxonline.co.uk

    | Tue 10 Sep 2024 19:51:38 #60 |

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