My Humax Forum » Freeview HD » Aura UHD

Jumps to previous program after pausing live tv

(37 posts)
  1. Manclad

    Manclad

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    .... and the box has failed again (same problem) I've emailed Humax AGAIN! uksupport@humaxonline.co.uk

    | Sun 28 Nov 2021 0:33:53 #31 |
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    james_uk

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    I have sent mine that the email address you gave manclad, it's different from the one i used.

    | Sun 28 Nov 2021 11:12:55 #32 |
  3. Manclad

    Manclad

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    james_uk - 7 mins ago  » 
    I have sent mine that the email address you gave manclad, it's different from the one i used.

    I've had a response from Humax already. They say they are aware of the problem and..... " is being looked into by Humax, we will have this resolved as quick as possible".

    They should be aware, it's gone on for long enough !

    Sighs !!!! We shall see !

    | Sun 28 Nov 2021 11:23:45 #33 |
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    james_uk

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    I have now had a reply also saying they are aware and are working on it etc

    | Sun 28 Nov 2021 17:45:10 #34 |
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    phlppip

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    I wouldn't hold your breath they have been aware for months

    | Sun 28 Nov 2021 18:28:47 #35 |
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    SSThing

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    It would be interesting to compare replies to see if it is just the usual copy'n'paste fob off?

    | Sun 28 Nov 2021 20:18:47 #36 |
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    james_uk

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    Well my repy was:

    Hi James

    Thank you for contacting Humax, I'm sorry to hear about the trouble you're experiencing with your Humax equipment. We are aware of the issue, this is being looked into by Humax, though I will need to check the firmware, press the Freeview / home button > settings > Freeview play preferences > system settings > system information, send me the firmware version.

    I then sent on my fw version to which they replied with:

    Hi James

    Your device is up to date, I will pass this on for further updates on the fix for the issue you are experiencing.

    | Sun 28 Nov 2021 20:22:31 #37 |

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