Hi Marius,
It is regretable that the 2TB is only available from Humax Direct as my expereince of their CS is extremely dissapointing.
I'm still waiting for a refund a week after the unit was collected. I understand that it might take a day or two but this process is clearly intended to frustrate.
When I requested it's collection emails to their published CS email were ignored, so I called and arranged a collection. The collection was prompt ie within three days. Although they ask you to reply to emails confirming that it has been collected "so that they can process your refund" it doesn't work that way. They neither acknowledge or respond to emails sent so far or process the refund.
So today I called and asked why I have received no replies to any emails and I was told that they were "too busy" to reply. I asked when I might receive my refund and was told that DPD collect returns and send them to a non-Humax Direct Service center and not directly to Humax, who I was originally told inspect it to make sure everything is OK and then a refund is processed. Now I am told that they do not process a refund until the service center return the box to Humax Direct so that they can also inspect it and then they will take up to 14 working days to process a refund. Everything including the batteries (!) was returned, but I have a sense of forboding.
This process is clearly designed to be as frustrating and lengthy as possible in order to delaying refunds. In the event I order stuff from Amazon and it has to be returned everything happens smoothly and the refund is processed when the item is collected.
Anyone ordering a 5000T therefore has to wheigh the 2TB and ordering from Humax Direct or simply buying the smaller 1Tb and getting it from a company you can have more confidence in if you need a refund.
I'll update the thread when I receive the refund as service quality is an important consideration when deciding who to buy from.
| Thu 30 Nov 2017 12:46:13
#312 |
