My Humax Forum » Freeview HD » Aura UHD

Occasional 2 second black screen on some channels

(147 posts)
  1. mhargreaves

    Mark Hargreaves

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    I still have the issue. Who do I need to contact?

    | Thu 9 May 2024 5:46:49 #141 |
  2. Fixdit

    Fixdit

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    Hi Mark

    Have you given Humax your Aura serial number?

    If not contact Humax support with the details, explain that you were a Beta Tester.

    I think that those that had contacted them were Updated automatically last week.

    | Thu 9 May 2024 14:18:35 #142 |
  3. Mars

    Mars

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    I was a beta tester, but I never contacted them and my Aura was updated last week. Have you checked the Freeview app version?

    | Thu 9 May 2024 15:07:58 #143 |
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    Posko

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    I have joined this forum as our Aura is displaying this blank screen problem on U+Drama on both live and recordings. We watch ITV Local news on Channel 3 as our local ITV (Westcountry) is not on HD. Channel 3 is fine with no dropouts nor have we experienced it on the SD +1 Channels! I assume that our box has been updated as it is permanently online! Thanks

    | Sat 22 Mar 2025 10:54:54 #144 |
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    VitaminD

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    Posko - 1 hour ago  » 
    I have joined this forum as our Aura is displaying this blank screen problem on U+Drama on both live and recordings. We watch ITV Local news on Channel 3 as our local ITV (Westcountry) is not on HD. Channel 3 is fine with no dropouts nor have we experienced it on the SD +1 Channels! I assume that our box has been updated as it is permanently online! Thanks

    You have joined n old thread from last year discussing the issue of loss of video and audio on certain channels.

    There is a more recent thread on the go that you may want to read, here it is,

    https://myhumax.org/forum/topic/issue-with-channel-6-or-others/page/7#post-103647

    | Sat 22 Mar 2025 12:09:00 #145 |
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    Ne5

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    Ne5 - 11 mnths ago  » 
    Thank you Trog and Martin for all your help.

    i year on (is that all) and its been perfect, up to now.

    She is now getting some channels, one of them ITV again, that cuts out, and doesn't playback or watch live.

    I am still using my phone hotspot as she doesn't have home broadband.

    Has there been any updates to this Humax Aura which could have caused this problem, and if so I'll look up the settings. Just now I'm reading all of this again to refresh my memory.

    | Tue 1 Apr 2025 0:26:52 #146 |
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    trog

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    Ne5 - 22 mins ago  » 

    Ne5 - 11 mnths ago  » 
    Thank you Trog and Martin for all your help.

    i year on (is that all) and its been perfect, up to now.
    She is now getting some channels, one of them ITV again, that cuts out, and doesn't playback or watch live.
    I am still using my phone hotspot as she doesn't have home broadband.
    Has there been any updates to this Humax Aura which could have caused this problem, and if so I'll look up the settings. Just now I'm reading all of this again to refresh my memory.

    There was an update a few days ago that cured a similar issue to the previous com5 problem. It had caused freezing and black screen problems on the D3&4 multiplex,
    ITV2, ITVbe,More4,Film4,4/7 E4 etc. The latest Freeview app is now version 1.00_67_250320_ec44a7d27 Check your version and if you do not have the new one it might be your cure rather than the cause.

    This is the thread that dealt with the recent now cured issue https://myhumax.org/forum/topic/issue-with-channel-6-or-others

    | Tue 1 Apr 2025 1:01:30 #147 |

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