Has this problem been resolved because I seem to be having the same thing on my machine. I used to be able to press record on the program I am currently watching and have it record until the end of that program (from the point where I tuned to that program beit the beginning or not). I could then turn over and watch a different program or watch an already recorded program. Now, when i press record it will record for a few minutes and then stop. I have checked by pressing the play button after the record button and the screen details imply that it knows the end point of the recording (eg lhs says 21:32 rhs says 23:32 and its in red meaning it is recording)having checked that, I then watch a previously recorded progam trusting that its recording ok. On checking the recordings later I find that it has only recorded for 2 minutes. How do I fix this?
My Humax Forum » Freeview HD » FVP 4000T, 5000T
Record live stops after a minute or two
(72 posts)-
| Tue 19 Jan 2021 21:54:32 #11 |
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Hi stevem1960, I have exactly the same fault as you describe and wondered if you’ve managed to rectify it? I am a long time Humax user and the behaviour of the ‘instant record’ function has definitely changed in the last few weeks for me. It reports that it will record until the end of the scheduled time but actually only records what’s already in the buffer and then stops. As no error is reported, the first you realise there’s a problem is when you find the recording is only a few minutes long. Every other function behaves correctly or as it ever did!
However, whilst trying to solve the problem, I discovered that it’s not possible to reformat my hard drive, either on its own or in conjunction with a factory reset. It tries but then comes back with an error message saying try again later. Have you observed the same problem? The factory reset appears to happen correctly but after going through setup the situation remains the same.
I also noticed that the firmware was updated on the 21/01/2021 and initially suspected an associated bug. I note however that your post slightly predates the update.
I have spoken to Humax support and they do not believe the update to be at fault as it ‘only addressed’ catchup TV issues and I’m the first to report the problem! To be fair they also correctly pointed out that the hard drive error may well indicate a hardware problem, although the fault seems bizarrely isolated on a machine that otherwise works normally. They also suggest that as the hard drive is refusing to format, the software partition could be damaged and therefore despite the machine appearing to factory reset it may not actually be reloading the software afresh from the hard drive, as it’s supposed to but simply resetting its settings to default and running the ‘install macro’.
They sadly confirm I can do no more and would need to return the machine for repair, which as it’s now out of warranty, not worth it in my opinion. Please let me know how you got on, I still find the narrowness of the fault more indicative of a software bug but have nowhere to go, so will live with the issue until it magically vanishes in a software update or I decide whether to risk buying an Aura machine or not!
| Sat 27 Feb 2021 11:31:09 #12 | -
I can confirm that, since the most recent update, "instant record" has been flakey.
I have had numerous instances where I have pressed the red record button to record the rest of a prog I have been watching and when I have gone to watch it, there is only a few minutes of recording but not until the end, the recording reports that the prog is complete (actually much longer than required) but it isn't.
Unfortunately, it is something I cannot deliberately replicate.| Sat 27 Feb 2021 11:58:44 #14 | -
RichHumax - 1 hour ago »
Hi stevem1960, I have exactly the same fault as you describe and wondered if you’ve managed to rectify it? I am a long time Humax user and the behaviour of the ‘instant record’ function has definitely changed in the last few weeks for me. It reports that it will record until the end of the scheduled time but actually only records what’s already in the buffer and then stops. As no error is reported, the first you realise there’s a problem is when you find the recording is only a few minutes long. Every other function behaves correctly or as it ever did!
However, whilst trying to solve the problem, I discovered that it’s not possible to reformat my hard drive, either on its own or in conjunction with a factory reset. It tries but then comes back with an error message saying try again later. Have you observed the same problem? The factory reset appears to happen correctly but after going through setup the situation remains the same.
I also noticed that the firmware was updated on the 21/01/2021 and initially suspected an associated bug. I note however that your post slightly predates the update.
I have spoken to Humax support and they do not believe the update to be at fault as it ‘only addressed’ catchup TV issues and I’m the first to report the problem! To be fair they also correctly pointed out that the hard drive error may well indicate a hardware problem, although the fault seems bizarrely isolated on a machine that otherwise works normally. They also suggest that as the hard drive is refusing to format, the software partition could be damaged and therefore despite the machine appearing to factory reset it may not actually be reloading the software afresh from the hard drive, as it’s supposed to but simply resetting its settings to default and running the ‘install macro’.
They sadly confirm I can do no more and would need to return the machine for repair, which as it’s now out of warranty, not worth it in my opinion. Please let me know how you got on, I still find the narrowness of the fault more indicative of a software bug but have nowhere to go, so will live with the issue until it magically vanishes in a software update or I decide whether to risk buying an Aura machine or not!Strange comment from Humax. The software is not on the hard disk. It lives in NVRAM (non volatile RAM). If it was on the hard disk you could not simply replace the HDD with a new one and let the box do the required format and partitioning. A Job I have done twice on my 5000T.
A new programme is about start on my FVP-5000T on 103 ITV-HD. I will record it from the buffer in about 15 mins or so.
If you disconnect the HDD data and power connections. The box should boot as a non recording box and work fine with live TV.
Suspect you just need a new HDD. Up to 2TB should be setup automatically.
| Sat 27 Feb 2021 12:43:26 #15 | -
Just pressed the instant record button. I have an ongoing recording which starts at the beginning. The programme is just about to finish. The recording should stop the instant a new programme starts.
| Sat 27 Feb 2021 13:10:19 #16 | -
@RichHumax - My problem has gone away (I put it like that because I dont believe it is fixed) by virtue of me unplugging the power for a minute or 2. I did contact Humax support who first asked me to tell them what "channels" were on 'channels' 11, 34 and 45. I replied that they were tuned to Sky Arts, ITV+1 and Channel5+1 respectively. To this they replied that I should do a factory reset (their procedure copied below). They never said if those channels are what they expected to see, but I know from experience that retuning in my location can be difficult because I am in a direct line between two conflicting transmitters and I end up with BBC1 on ch800 and S4C instead of C4 if I do automatic tuning. With this in mind I decided to do the power off/on as a first step trial. As that worked I have not gone on to do a factory reset.
As for your formatting problem, could you remove the drive and plug it into your PC via a USB-Sata cable and format it there?Here is Humax's factory reset procedure:-
Good afternoon Steve.Thank you for confirming those details. Please follow these instructions to perform factory default on a Freeview Play unit. Performing a factory default can help with picture/sound, signal and recording issues.
Please NOTE: System settings such as screen ratio will be reset and your schedule will be deleted but recorded programmes will be saved.
Press Home/Freeview Play button on the remote
Using the directional buttons move up (top right hand corner) and select Settings
Select System Settings then Factory Default
Choose Reset All Settings with the OK button
Select ‘YES’
Enter Password 0000
The unit will restart, please allow up to 2 minutes for this to happen
Please select 'Start now' & choose your preferred language
Select Next and allow the automatic search to reach 100%
When the option SAVE becomes available, press OK
Please choose your Internet Connection Method
Select Next on confirmation Screen
Select "I agree to the privacy policy" and press OK
Select "I agree to the terms and conditions" and press OK
Choose Next
Next, select your "Power Saving In Standby" preference and press OK
Then select Next and press OK
Then choose Exit
Software check will take place
Once finished scroll through the onscreen guide and press OK on the last screen
This completes the setupBest Regards,
Chris
Humax Customer Support| Sat 27 Feb 2021 13:11:09 #17 | -
PS forgot to say that email from Humax support was on 29th Jan, and I have just checked my software build which was built on 13th Jan 2021 and is build UKTFAE 1.03.53. I dont know when this actually updated but I dont remember noting that it was such a recent build when I emailed support
| Sat 27 Feb 2021 13:17:07 #18 | -
stevem1960 - 19 mins ago »
PS forgot to say that email from Humax support was on 29th Jan, and I have just checked my software build which was built on 13th Jan 2021 and is build UKTFAE 1.03.53. I dont know when this actually updated but I dont remember noting that it was such a recent build when I emailed supportThat is the YouTube fix version which began a phased roll out 08 Feb 21 followed by full roll out the following week.
| Sat 27 Feb 2021 13:38:38 #19 | -
Hi all, thank you for your responses. Firstly, apologies for getting the latest software date wrong, it’s the 13/01/2021 not 21st as I said, so is UKTFAE 1.03.53 like you mention. My machine is a 5000T 1TB but suspect that makes no difference. I had wondered about the ‘back up copy’ of the software allegedly living on a partition on the hard drive for the very reason you stated about swapping out the drive. I even challenged Humax about that but they said I was wrong! It’s extremely unlikely that the currently loaded software managed to update to the very latest and report as such if the hard drive is faulty/corrupted and is involved in the process.
Unfortunately, I have tried several factory resets as described but everything returns to normal except the instant record. On further ‘testing’, it does sometimes record for a minute or two beyond what’s in the buffer. I should also add, as it has sometimes been suggested as an issue, it’s not channel specific. I have also tried the hard mains reboot a couple of times without success but currently trying a longer electron starvation diet on the machine!
I suspect the inability to reformat is a red herring. I could take it apart and connect it to a PC but I still don’t see how it can logically interfere with the instant record, which must be entirely software driven and set from EPG data. Especially as no errors are reported for the recording, unlike when a transmitter goes off once in a blue moon mid recording or there’s a power glitch.
Finally, it would be great if someone who has a 5000T with the Jan 21 software, who importantly doesn’t have anything valuable saved to their hard drive, could confirm that their instant record behaves correctly and that they can format their hard drive. Graham, I think you're trying the instant record? I still believe the narrow nature of the issue points to a weird software bug, but as you say Graham, I probably need a new hard drive, may be the hard drive can't successfully copy/add to its own buffer recording. But to fail in such a way without an error message feels illogical. Thanks again.
| Sat 27 Feb 2021 14:30:31 #20 |
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