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Single channel not loading

(30 posts)

Mars

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Purplemonsta - 5 mins ago »
Good spot - but why would it only effect the aura box & not the tv receivers?

Also, there was no engineering work on my transmitter: https://www.freeview.co.uk/corporate/platform-management/planned-engineering-works
And, it was viewable via the app so there was clearly no signal problem.

| Sat 1 May 2021 17:17:33 #21 |
grahamlthompson

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Missed the point 8O. Others may get similar from today and confuse one with the other. And those with the symptoms could get other channels affected as well.

It's a pretty surprising coincidence.

| Sat 1 May 2021 19:27:09 #22 |
irishdaz

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My problem too!
Since Wednesday I have had a very strange issue.
channel 068 Horror channel.
I was series recording Star Trek enterprise. Wednesdays edition seemed to record, but when I tried to play it I just had a black screen, even though I could fast forward etc.
The strange part is that when moving through it the thumbnail images were still there, suggesting it had actually recorded.
If I now go to the channel it also presents just a black screen.
I have done a full factory reset and it is still the same.
Any ideas?

| Sun 2 May 2021 17:36:00 #23 |
grahamlthompson

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irishdaz - 2 hours ago »
My problem too!
Since Wednesday I have had a very strange issue.
channel 068 Horror channel.
I was series recording Star Trek enterprise. Wednesdays edition seemed to record, but when I tried to play it I just had a black screen, even though I could fast forward etc.
The strange part is that when moving through it the thumbnail images were still there, suggesting it had actually recorded.
If I now go to the channel it also presents just a black screen.
I have done a full factory reset and it is still the same.
Any ideas?

You need to wait till Humax have the chance to investigate. You can still view the channel using either the box media server on mobile kit or on a PC using VLC.

If your PC/laptop has vlc or your mobile device has chromecast capability on your TV.

Need to know what other kit you have other than the Aura.

| Sun 2 May 2021 20:14:15 #24 |
Cams123

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I have this exact problem TV and 2 other freeview STB all ok on channel 68 but Aura has no picture or sound.

| Tue 4 May 2021 9:38:45 #25 |
Barry

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Update on this issue:

A fix for the Horror Channel issue is currently being tested.

| Wed 5 May 2021 15:41:24 #26 |
Barry

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Fix is being rolled out to all users, check unit for app update.

| Thu 6 May 2021 9:10:24 #27 |
Martin Liddle

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Barry - 13 hours ago »
Fix is being rolled out to all users, check unit for app update.

As a matter of interest Barry, is there any indication of what the problem was? It seemed a very odd one.

| Thu 6 May 2021 23:05:04 #28 |
Purplemonsta

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Morning all.

Fix seems to be working
Many thanks to everyone who managed to get this sorted.
What a great forum

| Mon 10 May 2021 9:09:22 #29 |
Barry

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Purplemonsta - 20 mins ago »
Morning all.
Fix seems to be working
Many thanks to everyone who managed to get this sorted.
What a great forum

Thank you for the update and kind words.

We try our best

| Mon 10 May 2021 9:30:25 #30 |