My Humax Forum » Freeview HD » Aura UHD

Single channel not loading

(30 posts)
  1. User has not uploaded an avatar

    Mars

    special member
    Joined: Jan '16
    Posts: 194

    offline

    Purplemonsta - 5 mins ago  » 
    Good spot - but why would it only effect the aura box & not the tv receivers?

    Also, there was no engineering work on my transmitter: https://www.freeview.co.uk/corporate/platform-management/planned-engineering-works
    And, it was viewable via the app so there was clearly no signal problem.

    | Sat 1 May 2021 17:17:33 #21 |
  2. grahamlthompson

    grahamlthompson

    special member
    Joined: Feb '11
    Posts: 14,218

    offline

    Missed the point 8O. Others may get similar from today and confuse one with the other. And those with the symptoms could get other channels affected as well.

    It's a pretty surprising coincidence.

    | Sat 1 May 2021 19:27:09 #22 |
  3. User has not uploaded an avatar

    irishdaz

    junior member
    Joined: Nov '16
    Posts: 8

    offline

    My problem too!
    Since Wednesday I have had a very strange issue.
    channel 068 Horror channel.
    I was series recording Star Trek enterprise. Wednesdays edition seemed to record, but when I tried to play it I just had a black screen, even though I could fast forward etc.
    The strange part is that when moving through it the thumbnail images were still there, suggesting it had actually recorded.
    If I now go to the channel it also presents just a black screen.
    I have done a full factory reset and it is still the same.
    Any ideas?

    | Sun 2 May 2021 17:36:00 #23 |
  4. grahamlthompson

    grahamlthompson

    special member
    Joined: Feb '11
    Posts: 14,218

    offline

    irishdaz - 2 hours ago  » 
    My problem too!
    Since Wednesday I have had a very strange issue.
    channel 068 Horror channel.
    I was series recording Star Trek enterprise. Wednesdays edition seemed to record, but when I tried to play it I just had a black screen, even though I could fast forward etc.
    The strange part is that when moving through it the thumbnail images were still there, suggesting it had actually recorded.
    If I now go to the channel it also presents just a black screen.
    I have done a full factory reset and it is still the same.
    Any ideas?

    You need to wait till Humax have the chance to investigate. You can still view the channel using either the box media server on mobile kit or on a PC using VLC.

    If your PC/laptop has vlc or your mobile device has chromecast capability on your TV.

    Need to know what other kit you have other than the Aura.

    | Sun 2 May 2021 20:14:15 #24 |
  5. User has not uploaded an avatar

    Cams123

    new member
    Joined: Mar '21
    Posts: 2

    offline

    I have this exact problem TV and 2 other freeview STB all ok on channel 68 but Aura has no picture or sound.

    | Tue 4 May 2021 9:38:45 #25 |
  6. Barry

    Barry

    senior admin
    Joined: Feb '11
    Posts: 10,406

    offline

    Update on this issue:

    A fix for the Horror Channel issue is currently being tested.

    | Wed 5 May 2021 15:41:24 #26 |
  7. Barry

    Barry

    senior admin
    Joined: Feb '11
    Posts: 10,406

    offline

    Fix is being rolled out to all users, check unit for app update.

    | Thu 6 May 2021 9:10:24 #27 |
  8. User has not uploaded an avatar

    Martin Liddle

    special member
    Joined: Feb '11
    Posts: 3,624

    offline

    Barry - 13 hours ago  » 
    Fix is being rolled out to all users, check unit for app update.

    As a matter of interest Barry, is there any indication of what the problem was? It seemed a very odd one.

    | Thu 6 May 2021 23:05:04 #28 |
  9. User has not uploaded an avatar

    Purplemonsta

    new member
    Joined: Apr '21
    Posts: 7

    offline

    Morning all.

    Fix seems to be working
    Many thanks to everyone who managed to get this sorted.
    What a great forum

    | Mon 10 May 2021 9:09:22 #29 |
  10. Barry

    Barry

    senior admin
    Joined: Feb '11
    Posts: 10,406

    offline

    Purplemonsta - 20 mins ago  » 
    Morning all.
    Fix seems to be working
    Many thanks to everyone who managed to get this sorted.
    What a great forum

    Thank you for the update and kind words.

    We try our best

    | Mon 10 May 2021 9:30:25 #30 |

RSS feed for this topic

Reply

You must log in to post.