My Humax Forum » Freeview HD » Aura UHD

The App ....

(23 posts)
  1. Kip

    Kip

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    Why is nobody talking about this ?

    It's not compatible with my and I'm guessing, most people's phones.

    Recently bought the Aura for the ability to set recordings remotely. Without the app I don't believe I can do this. Or is there a workaround ?

    | Wed 1 Mar 2023 22:00:51 #1 |
  2. brian

    brian

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    Which phone do you have? The aura app works with iOS, and android phones/tablets.

    | Thu 2 Mar 2023 6:53:24 #2 |
  3. Kip

    Kip

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    A Samsung Galaxy X Fold 3 running Android 13.

    Play store gives me this .....

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    1. SmartSelect_20230302_085026_Google_Pla.jpg (54.4 KB, 4 downloads) 1 year old
    | Thu 2 Mar 2023 9:59:14 #3 |
  4. brian

    brian

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    The iOS version is working with the latest version 16.4 beta 2, so perhaps the android app needs to be updated.

    | Thu 2 Mar 2023 14:00:16 #4 |
  5. Kip

    Kip

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    Are these forums monitored by official sources ?

    | Thu 2 Mar 2023 15:01:00 #5 |
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    Martin Liddle

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    Kip - 1 hour ago  » 
    Are these forums monitored by official sources ?

    I certainly wouldn't rely on it; notify Humax of the problem directly. My impression is that the volume of complaints they get about an issue has some influence on what they are prepared to do about it.

    | Thu 2 Mar 2023 16:45:24 #6 |
  7. Kip

    Kip

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    Finally found a valid address and email them.

    For a large tech firm, their online presence is awful.

    Littered with invalid email addresses and compromised shadow websites. Much of which are set-up for phishing.

    Spent an age deleting chinese meal and product websites and emails after an original attempt to contact them.

    | Thu 2 Mar 2023 17:00:16 #7 |
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    Martin Liddle

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    Kip - 2 hours ago  » 
    Finally found a valid address and email them.
    For a large tech firm, their online presence is awful.

    This page on the Humax UK website has the details https://uk.humaxdigital.com/contact-us/

    | Thu 2 Mar 2023 19:24:44 #8 |
  9. Kip

    Kip

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    Managed to sidelod the apk.

    This may well be sorted now as it appers to be working on my phone.

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    | Fri 3 Mar 2023 16:23:22 #9 |
  10. Kip

    Kip

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    After having a moan at them I've been offered a beta of the app and an invite to be involved in the review process.

    Problem is I'm new to the product and as such, wouldn't know what specific issues the original app might have had.

    My only issues at present relate to the remote features. I can can schedule recordings (for individual or series) and that's about it.

    Not that I was expecting anything further, as that's basically what my Virgin Media box could do and as such that's fine.

    However, I'm now learning that there should be some way of viewing my recorded content on my registered android phone remotely. This I've not yet managed.

    What should I be able to do with this magic box that I have yet to master ?

    What features regularly fail people ?

    | Thu 9 Mar 2023 18:51:39 #10 |

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