My Humax Forum » Freeview HD » FVP 4000T, 5000T

The receiver is not receiving a signal

(80 posts)
  1. grahamlthompson

    grahamlthompson

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    MIB - 2 minutes ago  » 
    Today is the day I was supposed to retune my TV so I did and now I've LOST 35 of my 150 channels - everything on UHF ch 35 (see previous post) and a load more, including HD channels.
    Meanwhile my 4000T simply says "No single being received" for said channels.
    What a costly update this was...

    The transmitter you are using would help us to help you.

    | Wed 21 Mar 2018 18:31:40 #21 |
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    MIB

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    Crystal Palace.

    | Wed 21 Mar 2018 18:39:32 #22 |
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    jaeger

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    Give Digital UK a call.
    I've been told they may upgrade aerial free if this is your only
    TV (No cable or sat)

    Viewers reliant on DTT who are unable to restore those services affected after a retune as a result of
    these changes may be eligible for in-home support. In the first instance, all viewers should be directed to freephone 0808 100 0288.

    | Thu 22 Mar 2018 12:24:12 #23 |
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    jaeger

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    Give Digital UK a call.
    I've been told they may upgrade aerial free if this is your only
    TV (No cable or sat)

    Viewers reliant on DTT who are unable to restore those services affected after a retune as a result of
    these changes may be eligible for in-home support. In the first instance, all viewers should be directed to freephone 0808 100 0288.

    | Thu 22 Mar 2018 12:24:45 #24 |
  5. grahamlthompson

    grahamlthompson

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    MIB - 17 hours ago  » 
    Crystal Palace.

    Guessing you have a group A aerial. The frequency changes for COM 7 and COM 8 are out group for a group A.

    You will most likely need a wideband like a log 36 or B or E group aerial.

    If you are on a communal system the building services company should change the aerial.

    | Thu 22 Mar 2018 12:34:14 #25 |
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    MIB

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    Yup. Our aerial is the same one since we moved into this house back in 1982...

    Anyway, we called the Freeview helpline and we're waiting for a tech guy to call us back it does look like a new aerial is needed. Our local Maplin has a suitable aerial (just one left) so I hope they store doesn't close down if/when we need to buy it...

    | Thu 22 Mar 2018 13:09:18 #26 |
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    andyhurley

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    Bear in mind that the new frequencies for 7 and 8 are temporary - they will eventually be closed down altogether (say 2-4 years max).

    All the other muxes are in band A and should be fine from your aerial so the question is do you want these channels enough to justify the cost of aerial replacement which will be redundant in 2-4 years?

    We're in the same boat but it's a temporary house and we rarely record HD (harder to stream round the house we I do with a LOT of stuff I watch) so I am not going to bother. The reception always was marginal but I have not had time to check what it is like now yet.

    | Thu 22 Mar 2018 15:21:21 #27 |
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    MIB

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    jaeger - 3 hours ago  » 
    Give Digital UK a call.
    I've been told they may upgrade aerial free if this is your only
    TV (No cable or sat)
    Viewers reliant on DTT who are unable to restore those services affected after a retune as a result of
    these changes may be eligible for in-home support. In the first instance, all viewers should be directed to freephone 0808 100 0288.

    Sorry for not replying earlier, I somehow missed this post. We do have other options (but can't record from them. long story) so we don't qualify for that.

    andyhurley - 47 minutes ago  » 
    Bear in mind that the new frequencies for 7 and 8 are temporary - they will eventually be closed down altogether (say 2-4 years max).
    All the other muxes are in band A and should be fine from your aerial so the question is do you want these channels enough to justify the cost of aerial replacement which will be redundant in 2-4 years?

    For us yes because a lot of the channels we frequently watch are affected plus 2-4 years is still plenty of TV!

    | Thu 22 Mar 2018 16:13:08 #28 |
  9. grahamlthompson

    grahamlthompson

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    MIB - 3 hours ago  » 
    Yup. Our aerial is the same one since we moved into this house back in 1982...
    Anyway, we called the Freeview helpline and we're waiting for a tech guy to call us back it does look like a new aerial is needed. Our local Maplin has a suitable aerial (just one left) so I hope they store doesn't close down if/when we need to buy it...

    I can recommend one of these. You can easily add a mast head amp and remote power supply if you need one.

    https://www.amazon.co.uk/AERIAL-STUB-TUNING-LTE-AT800-V10-36L-VISION/dp/B0118KKW0S

    http://aerialsandtv.com/atvschoiceofaerials.html#Log40

    | Thu 22 Mar 2018 16:48:43 #29 |
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    MIB

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