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Which Aura software problems should Humax fix

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    Martin Liddle

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    Dave480 - 3 hours ago  » 
    We only use it as a basic PVR, no streaming or remote access so the only issues we still have and would like fixing are-
    1. Not remembering where you left off when restarting playback of a recording. This is the most annoying as it just happens and requires fast forwarding to where you left off.

    I agree it is annoying but I have found that it is much less likely to occur if I first pause the recording and the use the back button to exit the programme.

    2. When you start to playback a recording the Timer/Clock does not start counting meaning you can’t Pause. If spotted (it’s the first thing we look at) just restarting playback fixes it so not as annoying as 1.

    I agree this is one of the most irritating problems. My experience is that after starting a recording there is often a pause before the playback starts (worse for me on HD recordings rather than SD). If you press a skip or fast forward button during the pause it often triggers this problem so my golden rule is wait for the payback to start before pressing any other buttons.

    | Thu 12 Dec 2024 12:43:12 #11 |
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    VitaminD

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    The re occurring reboots, from the soft reboot where the Aura goes blank and then we see the white revolving circle as the Humax software restarts itself. Or the full power down where the Aura shuts itself down and goes for a full power cycle with the start up Humax logo, the Android restart and then the Humax operating system startup, this happening in the middle of the box recording is the most annoying.
    This is fairly random when it occurs, the Aura can go days without a reboot or a restart other days it can perform these irritations continually through the day.
    When that happens I power down the Aura unplug and wait about 10 to 15 minutes before restarting.

    Occasionally but more often recently the Aura decides during TV watching or during recording playback to interrupt and show the Home screen, sometimes this can be a one time occurence and others it will continually switch to the Home screen, which necessitates a power recycle.

    The skip forward or back operation where it will jump back to the beginning of a recording or the live TV buffer rather than fast forward or rewind to the place you want to be.
    This only very occasionally happens on my Aura but a lot of owners over the years have posted about this.

    Even though my Auras Freeview system app has been updated to the latest version to address the freezing or blackout on certain TV channels I noticed last night while watching E4 Extra and 47 it froze again after a few minutes. Why is the Aura susceptible to this whereas my Humax 5000T is not affected nor my TV. Humax could do with investigating this further.

    Another irritation is that the Aura still suffers from pixellation and drop outs, i.e the signal seems to be less stable in the Aura but pass through to my 5000T and then my TV the signal is stable with no such drop outs.
    The Aura is first in line to receive a signal from the aerial but yet often shows less Signal Strength and Quality than the 5000T and the TV. Most muxes are ok and no pixellation occurs but at the moment mux 44 is affected on the Aura with pixellation but the 5000T and the TV are fine. The pixellation is occasional and doesn’t necessarily interfere with enjoying a programme.
    Just wondered if a tweak to the tuning software would enhance the performance of the tuners or if this is really a hardware issue with poorer quality tuners in the Aura.

    | Fri 13 Dec 2024 4:51:04 #12 |
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    boogersa

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    I hope people are managing their expectations re Humax support.

    | Fri 13 Dec 2024 15:33:15 #13 |
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    EEPhil

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    boogersa - 2 mins ago  » 
    I hope people are managing their expectations re Humax support.

    I'm expecting nothing and will probably be disappointed. They'll probably create another fault.

    | Fri 13 Dec 2024 15:36:30 #14 |
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    boogersa

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    EEPhil - 1 hour ago  » 

    boogersa - 2 mins ago  » 
    I hope people are managing their expectations re Humax support.

    I'm expecting nothing and will probably be disappointed. They'll probably create another fault.

    I think that this is probably the best approach!

    | Fri 13 Dec 2024 17:07:58 #15 |
  6. Geoff_W

    Geoff_W

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    Probably not part of any future update, but I wish Humax would improve the app. In particular, when using the app for remote access, l need the ability to delete a scheduled recording. I often get a failed schedule (small red 'x' in the corner). If I could delete the bad schedule I could have another attempt to set it up again.

    | Mon 16 Dec 2024 8:03:02 #16 |
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    kr002

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    Geoff_W - 11 hours ago  » 
    Probably not part of any future update, but I wish Humax would improve the app. In particular, when using the app for remote access, l need the ability to delete a scheduled recording. I often get a failed schedule (small red 'x' in the corner). If I could delete the bad schedule I could have another attempt to set it up again.

    Try this
    https://www.myhumax.net/

    | Mon 16 Dec 2024 19:46:14 #17 |
  8. Geoff_W

    Geoff_W

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    kr002 - 11 hours ago  » 

    Geoff_W - 11 hours ago  » 
    Probably not part of any future update, but I wish Humax would improve the app. In particular, when using the app for remote access, l need the ability to delete a scheduled recording. I often get a failed schedule (small red 'x' in the corner). If I could delete the bad schedule I could have another attempt to set it up again.

    Try this
    https://www.myhumax.net/

    Tried that, no option to delete a schedule on that either.

    | Tue 17 Dec 2024 7:17:47 #18 |
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    Dave480

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    Martin Liddle - 4 days ago  » 

    Dave480 - 3 hours ago  » 
    We only use it as a basic PVR, no streaming or remote access so the only issues we still have and would like fixing are-
    1. Not remembering where you left off when restarting playback of a recording. This is the most annoying as it just happens and requires fast forwarding to where you left off.

    I agree it is annoying but I have found that it is much less likely to occur if I first pause the recording and the use the back button to exit the programme.

    Thanks, I'll give that a try.

    | Tue 17 Dec 2024 9:33:21 #19 |
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    Dave480

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    boogersa - 3 days ago  » 

    EEPhil - 1 hour ago  » 

    boogersa - 2 mins ago  » 
    I hope people are managing their expectations re Humax support.

    I'm expecting nothing and will probably be disappointed. They'll probably create another fault.

    I think that this is probably the best approach!

    Also my feeling and why I have disconnected mine from the internet. Will wait and see how things look after it’s been rolled out before turning it back on.

    This does of course rely on it being a download update and not over the air.

    | Tue 17 Dec 2024 9:37:50 #20 |

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