I have a Sony android TV and YouTube works OK on that. and my laptop and my phone
My Humax Forum » Miscellaneous » Broadcast, Internet, Media
Youtube Issues
(634 posts)
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| Mon 19 Oct 2020 21:52:06 #92 |
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Just tried again, ie over a week later and still no software update. Has Humax given up on PVRs or am I expecting too much too soon?
I emailed Humax support over a week ago and have received no reply either. Maybe its time to ditch the PVR and go back to TVHeadend on a Raspberry Pi. At least that could play YouTube as well as record TV.
| Tue 20 Oct 2020 9:52:16 #94 | -
There may not be any software update to resolve this issue, especially if Humax are correct in their assertion that the problem lies with YouTube and not them.
| Tue 20 Oct 2020 11:25:02 #95 | -
just got an email from them after 11 days
"It has been brought to our attention that some customers are having difficulty playing content when using the YouTube app. We are investigating this and we hope to have an update for you soon.Many thanks again and apologies for any inconvenience.
If you have any other questions or queries then please feel free to get back in touch with us via phone or email available on http://www.freesat.co.uk/help and we would be more than happy to continue to assist you further.
Kind regards
Shapy"
So hurry up and wait!
Shapy Chowdhury
Freesat Customer Team
T 0345 099 0990
freesat.co.uk Twitter Facebook YouTube Blog
| Tue 20 Oct 2020 12:53:28 #96 | -
quhitcorse - 3 hours ago »
just got an email from them after 11 days
Thanks, It is interesting that a third party is promising an update (Freesat). However, that presumably is just for a Humax Freesat box (I'm assuming that there is such a thing).I hope that means that an update to the terrestrial TV recorder boxes as well.
| Tue 20 Oct 2020 16:02:03 #97 | -
I'm sure that this was brought about by a change to Youtube, but it does only seem to affect the Humax boxes. Everything else seems to have coped with this change, whatever it is.A1944 - 4 hours ago »
There may not be any software update to resolve this issue, especially if Humax are correct in their assertion that the problem lies with YouTube and not them.If you are correct, that says more about Humax's support than about Youtube.
| Tue 20 Oct 2020 16:04:53 #98 | -
I'm also having the same problem. I'm only posting this because I can't find any other way of being notified of future posts on this thread, other than by ticking the "Notify me of follow-up posts via email" box below the window I'm typing in.
| Wed 21 Oct 2020 7:11:54 #99 | -
Well your post has just helped me as I hadn't noticed that notify box until you mentioned it lol.
| Wed 21 Oct 2020 8:36:41 #100 | -
Thank you for contacting Humax, I'm sorry to hear about the trouble you're experiencing with your Humax equipment.
We are currently aware of an issue most of our customers are having in accessing the Youtube app on our boxes. Youtube are investigating the issue and we hope will restore the service sooner rather than later once the have identified what needs to be done to correct it. At this stage there is nothing that you will need to do other than occasionally trying the app to see if it works and if you could please advise us to any changes in regards to the situation.
As I said Youtube are working on the issue and will hopefully have the service restored for everyone soon.Best Regards,
Ruairi H
Humax Customer Support| Wed 21 Oct 2020 14:34:58 #101 |
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