Foxmeister - 5 minutes ago » ...I've no idea what you are talking about. I'll return my 2 boxes and dongles and go back to sky.
Big mistake. Unless you are planning to pay thru the nose for SKY-Q then you're taking a step backwards
Pollensa1946 - 1 hour ago »
Foxmeister - 5 minutes ago » ...I've no idea what you are talking about. I'll return my 2 boxes and dongles and go back to sky.
Big mistake. Unless you are planning to pay thru the nose for SKY-Q then you're taking a step backwards
With the greatest of respect, I've currently got subtitles with no sound or picture and I've spent the whole weekend trying to resolve this. Not sure how much I can go backwards from here!?!
You box would appear to have not updated.
As Graham has stated check pendrive for recycle bin file if present delete it and try the update again.
Remove power to the unit (ie remove mains power)
Insert Pendrive.
Power up unit simultaneously pressing the Channel down button on front of unit.
When update appears on front display you can stop pressing.
When END appears on front display, remove pendrive and reboot unit.
Foxmeister - 16 minutes ago »
Pollensa1946 - 1 hour ago »
Foxmeister - 5 minutes ago » ...I've no idea what you are talking about. I'll return my 2 boxes and dongles and go back to sky.
Big mistake. Unless you are planning to pay thru the nose for SKY-Q then you're taking a step backwards
With the greatest of respect, I've currently got subtitles with no sound or picture and I've spent the whole weekend trying to resolve this. Not sure how much I can go backwards from here!?!
Well you could start with my post and explain which bits you don't understand ?
It's not rocket science.
When posting we have to make some basic assumptions that most people using a PC would understand. I take it you must know what a usb stick is ?
If we posted every detail of what to do, most would say we were being patronising.
Foxmeister - 30 minutes ago »
Pollensa1946 - 1 hour ago »
Foxmeister - 5 minutes ago » ...I've no idea what you are talking about. I'll return my 2 boxes and dongles and go back to sky.
Big mistake. Unless you are planning to pay thru the nose for SKY-Q then you're taking a step backwards
With the greatest of respect, I've currently got subtitles with no sound or picture and I've spent the whole weekend trying to resolve this. Not sure how much I can go backwards from here!?!
What can I say. I've done this several times before and my experience has been that if you follow the instructions it's all done in 5 mins. As Graham says, if you don't understand then ask.
Pollensa1946 - 11 minutes ago »
Foxmeister - 30 minutes ago »
Pollensa1946 - 1 hour ago »
Foxmeister - 5 minutes ago » ...I've no idea what you are talking about. I'll return my 2 boxes and dongles and go back to sky.
Big mistake. Unless you are planning to pay thru the nose for SKY-Q then you're taking a step backwards
With the greatest of respect, I've currently got subtitles with no sound or picture and I've spent the whole weekend trying to resolve this. Not sure how much I can go backwards from here!?!
What can I say. I've done this several times before and my experience has been that if you follow the instructions it's all done in 5 mins. As Graham says, if you don't understand then ask.
I've deleted recycle bin removed the power supply and replaced it while holding the down arrow key for a full 5 minutes at no stage does the word update appear on the box or the tv. The box starts with a picture but no sound and the picture cuts out after a couple of minutes to leave just subtitles.
Yes i have a usb stick which I've downloaded the update onto, I had to copy it from the Dropbox as I couldn't see an option to choose where to download to.
I appear to be giving the impression of being intentionally difficult and thick, I'm certainly not the former and I hope not the latter. I do however feel that, having forked out for a wifi stick, an easier method for updating software could be found. This has been very frustrating and I'm now spending the evening reading SPOTY. Frankly in this day and age that isn't a sentence I ever thought I'd type.
Foxmeister - 19 minutes ago »
Pollensa1946 - 11 minutes ago »
Foxmeister - 30 minutes ago »
Pollensa1946 - 1 hour ago »
Foxmeister - 5 minutes ago » ...I've no idea what you are talking about. I'll return my 2 boxes and dongles and go back to sky.
Big mistake. Unless you are planning to pay thru the nose for SKY-Q then you're taking a step backwards
With the greatest of respect, I've currently got subtitles with no sound or picture and I've spent the whole weekend trying to resolve this. Not sure how much I can go backwards from here!?!
What can I say. I've done this several times before and my experience has been that if you follow the instructions it's all done in 5 mins. As Graham says, if you don't understand then ask.
I've deleted recycle bin removed the power supply and replaced it while holding the down arrow key for a full 5 minutes at no stage does the word update appear on the box or the tv. The box starts with a picture but no sound and the picture cuts out after a couple of minutes to leave just subtitles.
Yes i have a usb stick which I've downloaded the update onto, I had to copy it from the Dropbox as I couldn't see an option to choose where to download to.
I appear to be giving the impression of being intentionally difficult and thick, I'm certainly not the former and I hope not the latter. I do however feel that, having forked out for a wifi stick, an easier method for updating software could be found. This has been very frustrating and I'm now spending the evening reading SPOTY. Frankly in this day and age that isn't a sentence I ever thought I'd type.
One step at a time.
If you put the stick in a PC browse the files what are the full filenames on the stick ?
Before you do this make sure that Windows is set to not hide known file extensions (the characters after the dot in the file name).
Ive finally managed to do the upgrade and the picture is back and the remote is responsive. It's still taking 5 minutes to boot and I've got no sound, but it'll have to do as no time to sort pre xmas.
5 minutes is not right, I would try a factory reset now.
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