You are pretty much wasting your time because (at some point in the very near future) they will reply and point out that the 5000t is NOT on the list of "supported devices" and their support will become nil.
My Humax Forum » Freeview HD » FVP 4000T, 5000T
iPlayer on 5000T
(36 posts)-
| Sat 24 Dec 2022 17:13:22 #21 |
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SSThing - 32 mins ago »
You are pretty much wasting your time because (at some point in the very near future) they will reply and point out that the 5000t is NOT on the list of "supported devices" and their support will become nil.Possibly, but the 4000T is and I have made it clear to them that they are basically the same box with the same firmware.
| Sat 24 Dec 2022 17:46:52 #22 | -
As have I on numerous occasions but they don't care.
| Sat 24 Dec 2022 18:05:53 #23 | -
Fortunately, they requested the iPlayer System Information and in that list it says "Device: HUMAX STB 2015 4000T FVP" which might be enough, though I did explain why it said 4000T, not 5000T.
Time will tell, but I am not holding my breath!
| Sat 24 Dec 2022 22:14:47 #24 | -
@Ricinus The iPlayer team have said:
"We haven't received other reports of issues our viewers are having with the same model of device you are using, which would usually point to the issue being local to your device."
Any thoughts on that?
not that I would post on a polite forum!!!| Sun 25 Dec 2022 1:04:05 #25 | -
I've just recomplained - maybe I didn't press the submit button correctly.
as an aside I noticed this
"We have fewer staff at present because of the coronavirus pandemic, so might not be able to respond as quickly as normal. We hope you’ll understand and we'll reply when we can."
Why are companies still using this excuse?| Sun 25 Dec 2022 1:15:26 #26 | -
Ricinus - 7 hours ago »
I've just recomplained - maybe I didn't press the submit button correctly.
as an aside I noticed this
"We have fewer staff at present because of the coronavirus pandemic, so might not be able to respond as quickly as normal. We hope you’ll understand and we'll reply when we can."
Why are companies still using this excuse?Because it’s true. There are still cases (people aren’t dying but getting sick enough not to work). Plus the number of flue cases has shot up.
And if you have resources / staff in other countries that didn’t cope as well as we did then the effects are very much still causing big disruption.
| Sun 25 Dec 2022 8:22:40 #27 | -
A1944 - 10 hours ago »
Fortunately, they requested the iPlayer System Information and in that list it says "Device: HUMAX STB 2015 4000T FVP" which might be enough, though I did explain why it said 4000T, not 5000T.
Time will tell, but I am not holding my breath!I wonder if that is why Humax didn't bother to go through the process (maybe pay the licence) of getting the 5000t included on the "supported devices" list. Because they (Humax) knew they would be paying twice for what is the same device in a different case.
| Sun 25 Dec 2022 8:25:28 #28 | -
From BBC iPlayer & BBC Sounds Support Team:
"Thanks for getting back in touch with us.
We've spoken to the TV team and they've let us know that the live restart functionality for your device has been disabled, due to failures with the feature.
We've reached out to Humax to find a solution but we have not yet received a response from them regarding the issue.
Thanks again for getting in touch with us."
Thoughts anyone?
| Sat 31 Dec 2022 17:49:32 #29 | -
I know the live RESTART is not available on the Humax (but is on the FireStick).
Presumably the problems with that are linked to our problem.
| Sun 1 Jan 2023 2:10:50 #30 |
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