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My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

31. 

    PaulMcI
    

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    This morning I switched on my downstairs PC and again it couldn't access the internet.

    The Humax box's ethernet connection lights were again flashing continuously.

    Tried but failed to wake up the Humax box using the power button on the handset or by holding in the power button on the front.

    I pulled out the power lead from the Humax box and after several minutes replaced it. Again, I didn't power off/on the Netgear switch at position 4).

    After powering off/on the Humax box the downstairs PC was immediately able to access the internet again!

    Paul

    | Tue 5 Apr 2016 10:52:46 #31 |
32. 

    Pollensa1946
    

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    You are using the BT Hub as a router?
    I have a very similar setup to your own, Humax HDR/HB1000 STB boxes routed thru several switches to the router, mixed Netgear and Cisco switches. However, I have a Netgear router in place of the BT box. Occasionally in the evening my Win 7 PC loses the internet connection, I right click the tray icon and select "Troubleshoot problems", let that run and the internet connection is restored. I have lots of other devices on the LAN but only the PC loses its connection. I've not tracked this down but so far have not attributed it to the Humax which prior to my changeover to BT from TalkTalk never gave problems.
    So, in your position I would check out "Troubleshoot problems" on the PC without touching the Humax. See how it goes.

    | Tue 5 Apr 2016 13:23:00 #32 |
33. 

    Faust
    

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    I use the BT HH5 plus homeplugs and TP network switch - Neither my 1000s or any other part of the network cause me issues. The BT HH works better than a Navvy.

    I will keep saying it - I cannot see anything in a Humax box that would make it capable of locking up the network in the way described. Rather I think it's something in the network locking up the Humax.

    | Tue 5 Apr 2016 15:44:38 #33 |
34. 

    REPASSAC
    

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    Faust - 4 minutes ago  » 
    I use the BT HH5 plus homeplugs and TP network switch - Neither my 1000s or any other part of the network cause me issues. The BT HH works better than a Navvy.
    I will keep saying it - I cannot see anything in a Humax box that would make it capable of locking up the network in the way described. Rather I think it's something in the network locking up the Humax.

    If the Humax thinks the connection is dropped and reconnected, it will constantly try and re-establish an ip address. This will constantly try and find a DHCP server and then get a lease from it, this will cause a huge amount of network traffic.

    The problem is not the Humax "locking up" the network buy why is the Humax thinking it has dropped the connection.

    I think this must be some network abnormality, that the Humax picks up.

    How many network problems have you seen reported with any Humax unit - 1, this one.

    | Tue 5 Apr 2016 15:56:38 #34 |
35. 

    PaulMcI
    

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    As the Humax box was the only thing connected to the Netgear switch at position 4), last night I connected it directly to the Netgear switch at position 3).

    This afternoon I checked and there was no netwok activity from the Humax box in standby mode (remember that I had unlinked the Humax with the Freesat Android app several days ago) so I pressed the power button on the remote and this caused the Panasonic TV to power on from standby.

    However, the Humax then locked up with the Freetime showing on its LCD screen.

    A few minutes later there were shouts from wife upstairs saying she could no longer access the Internet! My PC at position 3) downstairs had also lost its access to the Internet!

    I pulled out the power lead from the back of the Humax box and within a few minutes both PCs were able to access the Internet again.

    I think this must be some network abnormality, that the Humax picks up.

    
    But if there is a network abnormality why does everything work fine until the Humax box is powered on?

    Also, in our front room [position 2), Netgear 8 port switch (see post #14)] there is a BT OpenView (Humax) box connected and it has worked flawlessly since I got it 3 years years ago (BTW, it works brilliantly with the YouView Android app!). It has never complained about any network issues.

    BTW, at the very start of trying to solve my network locking up issue I swapped out the BT Hub5 for the old BT Hub3 (plus the Openreach white box) but it made no difference with the network still locking up and so I put the Hub5 back again.

    Paul

    | Wed 6 Apr 2016 21:21:13 #35 |
36. 

    REPASSAC
    

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    I suspect the lock-up may be due to the Humax trying to re-establish network connection. Have you tried giving it a fixed IP address? (to see the option - turn off the DHCP server)

    You problem is very unusual, seeing what is happening on the network would give a clue - If you want to delve a bit http://www.microsoft.com/en-us/download/details.aspx?id=44226

    | Thu 7 Apr 2016 5:45:59 #36 |
37. 

    Pollensa1946
    

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    PaulMcI - 14 hours ago  » ...I pressed the power button on the remote and this caused the Panasonic TV to power on from standby. However, the Humax then locked up with the Freetime showing on its LCD screen...

    Which remote? The Humax remote? The TV powers up together with the Humax and the Humax locks up? If so I guess you have the Humax linked to the TV with CEC? That suggests to me you may have some localised problem between the TV and the Humax.
    I'm no expert on LANs but I spent my entire career in IT and related technologies so have a small claim to knowing something. As I read thru this thread I see that almost every one of your posts is essentially the same. You power up the Humax, you lose internet access on your PCs, so the problem is the Humax. You have not offered any information on how you have isolated the problem. Example, my post above on trouble shooting at the PC being one. Another opportunity is ethernet cable is dirt cheap these days, buy a 30 metre cable and link the Humax to your router across the floor. Does the problem go away? Another you have not mentioned, is your Panasonic TV (associated with the Humax when it locks up) connected to the internet?
    You are the only person known to be reporting this problem on forums so you need to do some work on isolating it, or risk buying a new box and find the same problem.

    | Thu 7 Apr 2016 12:06:24 #37 |
38. 

    Faust
    

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    For what is worth I would connect the Humax without any other equipment connected to it, either by direct Ethernet cable to your HH5 or the very reliable Homeplug again using Ethernet. I would leave any network switches out of the equation for a few days. That should solve any issues and all you have to do then is replace whatever network switch or other device is causing you this problem - I feel confident it won't be the Humax.

    | Thu 7 Apr 2016 12:06:26 #38 |
39. 

    PaulMcI
    

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    REPASSAC: You problem is very unusual, seeing what is happening on the network would give a clue - If you want to delve a bit http://www.microsoft.com/en-us/download/details.aspx?id=44226

    
    At the start of the network locking I installed wireshark on my downstairs PC but I was unable to monitor the Humax traffic because the switch at position 3) locked up.

    Pollensa1946: Which remote? The Humax remote?

    
    Yes.

    The Panasonic TV is not connected to the internet. The Humax is connected to the TV by HDMI cable.

    Faust: For what it is worth I would connect the Humax without any other equipment connected to it, either by direct Ethernet cable to your HH5 or the very reliable Homeplug again using Ethernet.

    
    This afternoon I ordered a pair of Powerline adapters on eBay. I will use them to connect the Humax directly to the HH5 upstairs bypassing all the Netgear switches.

    Paul

    | Thu 7 Apr 2016 20:24:56 #39 |
40. 

    Faust
    

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    I have my fingers crossed for a successful outcome. Having said that my both my Humax boxes are currently connected into a TP network switch which is in turn connected to a Devolo Homeplug which the HH5 connects to in a different part of our property.

    | Thu 7 Apr 2016 21:45:44 #40 |

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