Just had an email back from Humax. Gonna charge £26.50 for the repair....... bargain
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
Not recording / No hard drive HDR-1000S/500GB
(75 posts)-
| Fri 11 Nov 2016 22:06:49 #31 |
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Hi All,
I am also having the HDD issue with my 1000S HDR.
I emailed Humax Customer support with the nature of the fault and they too have offered to repair for £26.00
I believe the charge is to cover the courier costs.
They are going to send a courier around with packaging to collect the box ( no PSU or Remote )and return it the same way hopefully repaired.
I am having it collected tomorrow from my wife's place of work and will update with a new post when it comes back.
I did not want to shell out for a new unit when this one is not even three years old yet.
I know £26 is a bit of a pain but it's a lot cheaper than buying a new one.| Wed 23 Nov 2016 12:46:22 #33 | -
Follow up to my previous post, had a text to from the courier so it looks as if my box is coming back tomorrow.
Not a bad service as they only collected it last Thursday, fingers crossed its working properly.| Wed 30 Nov 2016 16:34:04 #34 | -
A strange thing happened to mine. Without doing anything it came back to life all on its own.......how queer
| Wed 30 Nov 2016 16:36:54 #35 | -
Mine did that a couple of times and I went through the motions of power cycling etc and it would come back and then finally gave up.
| Wed 30 Nov 2016 16:49:45 #36 | -
Box came back today, so just one week from collection to return which I think is pretty good.
All my recordings are still there and playback OK so it looks as if I have my original HDD or else they have copied them over to a new one.
Will see how I get on in the coming months.
As I said before £26 is a lot cheaper than paying out for a new one.| Thu 1 Dec 2016 18:19:23 #37 | -
Just thought I would add my name to the list of people with this hard drive problem.
I have spoken to Humax customer care today and they have agreed to repair the box for £26.00. It will be collected on Friday and the repair will take 10 - 14 days.I'm hoping it will be back with me before Christmas as this si the time the recorder function is used the most !
I asked if this was a motherboard fault, firmware or a hard drive fault and was told it was a resistor that had to be replaced in the hard drive !!
Looking forward to receiving a fully working box !
| Mon 5 Dec 2016 10:02:44 #38 | -
seniorshot - 22 minutes ago »
Just thought I would add my name to the list of people with this hard drive problem.
I have spoken to Humax customer care today and they have agreed to repair the box for £26.00. It will be collected on Friday and the repair will take 10 - 14 days.
I'm hoping it will be back with me before Christmas as this si the time the recorder function is used the most !
I asked if this was a motherboard fault, firmware or a hard drive fault and was told it was a resistor that had to be replaced in the hard drive !!
Looking forward to receiving a fully working box !Rather think that it will be a resistor on the motherboard not in the hard drive. We already know fiting a new hard drive doesn't fix the problem and that drives removed and tested externally aren't faulty.
Probably meant the hard drive controller circuits on the motherboard.
| Mon 5 Dec 2016 10:27:20 #39 | -
Yes I agree. I have already change the hard drive to no effect before reporting the fault!
I have recorded details of hard drive and motherboard serial numbers so I will know when the box is returned what has been changed if anything.It must be a quick fix because £26.00 probably just about covers postage costs.
| Fri 9 Dec 2016 13:40:37 #40 |
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