My Humax Forum » Freeview HD » Aura UHD

Occasional 2 second black screen on some channels

(137 posts)
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    Tommy1976

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    Posts: 32

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    Yes I was a beta tester, also done the same as you, looks like previous beta testers never got the update.

    Fixdit - 1 hour ago  » 
    I too was a beta tester, any other testers having this problem?
    I contacted Humax, they finally asked me to do a factory default reset.
    I bit the bullet, copied recording schedule. followed instructions
    Please follow these instructions to perform factory default on your Humax Aura Device. Performing a factory reset can help with picture/sound; signal; recording playback and software operation issues.
    Please NOTE: This will erase all data from your device's internal storage including: your Google Account; System and app data; downloaded apps and user settings.
    Press Home/Freeview Play button on the remote
    Using the directional buttons move up (top right hand corner) and select the Settings icon
    Navigate to Device Preferences and press OK
    Select "Reset" from the list of options
    A new screen will appear, select "Reset" once again.
    The unit will turn off for a few moments and turn on again.
    Follow the on-screen installation wizard to and complete the device setup.
    Pair the remote by OK & i buttons for five seconds, once paired select next.
    Choose your preferred language and select next
    Select your WiFi network and enter your password.
    You'll need to sign into your Google account. you'll have the option for web or on-screen sign-in (we recommend web)
    Next, agree to the Terms and Conditions and Privacy Policy.
    Enable location sercives.
    Choose if you wish to send information back to Google to help improve their services.
    Enable the Google Assistant and Personal Results
    Next, you'll be prompeted to re-install any deleted apps (due to the reset).
    You'll then be shown an overview of the feature of your device. Press the right arrow key to progress through this.
    You'll then need complete the Freeview Channel search (this may take 3-5 minutes).
    When completed, save the results and accept the Freeview Terms and Conditions.
    Agree to the End User License Agreement.
    Finished.
    Had to do this twice, the home screen looked like an older version.
    The box appears to function normally no blanking.
    BUT it still shows the old version of the "Freeview" App !

    | Wed 28 Feb 2024 11:28:02 #91 |
  2. davidrew

    davidrew

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    I've updated my previous log with Humax and as a previous beta tester they are investigating. I'll update if I receive a response.

    | Wed 28 Feb 2024 12:43:30 #92 |
  3. mhargreaves

    Mark Hargreaves

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    I also have not received the update, and was also a beta tester

    | Thu 29 Feb 2024 7:16:19 #93 |
  4. mhargreaves

    Mark Hargreaves

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    davidrew - 5 days ago  » 
    I've updated my previous log with Humax and as a previous beta tester they are investigating. I'll update if I receive a response.

    Have you heard anything from Humax yet - I still have not had an update

    | Mon 4 Mar 2024 22:12:55 #94 |
  5. Fixdit

    Fixdit

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    I was a beta tester also.
    Since doing a "Factory Default Reset" as requested by Humax. My box has been working normally on both SD and HD channels with my normal usage pattern.
    But it still displays the old "Freeveiw" app
    Humax sent me a follow up email yesterday saying that I no longer needed to try to update to the latest "Freeveiw" app as My box was now working normally.

    Strange! Any other Beta tester still having issues with blanking?

    | Wed 6 Mar 2024 13:01:11 #95 |
  6. mhargreaves

    Mark Hargreaves

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    Yes I have the issue still

    Fixdit - 1 day ago  » 
    I was a beta tester also.
    Since doing a "Factory Default Reset" as requested by Humax. My box has been working normally on both SD and HD channels with my normal usage pattern.
    But it still displays the old "Freeveiw" app
    Humax sent me a follow up email yesterday saying that I no longer needed to try to update to the latest "Freeveiw" app as My box was now working normally.
    Strange! Any other Beta tester still having issues with blanking?

    | Thu 7 Mar 2024 19:51:46 #96 |
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    MattB1

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    Joined: Nov '20
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    Another beta tester here and still on the old app

    1.00_59_210726_668fc35

    I've tried the update procedure a few times, but nothing changes.

    | Sat 9 Mar 2024 17:10:10 #97 |
  8. Fixdit

    Fixdit

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    Joined: Aug '16
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    Blanking has returned. Email sent to Humax.
    "After about two weeks of no problems the blanking has returned.
    On both SD and HD.
    I believe that the failure to load your fix is due to fact that I was a beta tester a few years ago.
    Several other users who were beta testers have reported the same problem.
    Have we been forgotten, or has the beta software caused the problem?

    Please pass this email to the most relevant department."

    I take it that no one has heard anything.

    | Sat 16 Mar 2024 10:57:46 #98 |
  9. mhargreaves

    Mark Hargreaves

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    Have any former beta testers manage to resolve it yet?

    | Sun 31 Mar 2024 7:22:22 #99 |
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    Tommy1976

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    No, I was asked to send serial number to them, I haven’t heard anything since that was nearly 4 weeks ago.

    mhargreaves - 1 hour ago  » 
    Have any former beta testers manage to resolve it yet?

    | Sun 31 Mar 2024 8:37:30 #100 |

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