Paul Bton - 56 mins ago »
I returned my Humax Aura to Richersounds and got a replacement 2Tb Aura. The new one has no problem at all in the SD channels. So I urge anyone with similar fluctuating SD channel quality to replace your Humax box with a new one. The new box is still on firmware 19.14.
Interesting. I will see what JL say.
Paul Bton - 1 hour ago »
I returned my Humax Aura to Richersounds and got a replacement 2Tb Aura. The new one has no problem at all in the SD channels. So I urge anyone with similar fluctuating SD channel quality to replace your Humax box with a new one. The new box is still on firmware 19.14.
Do you know the serial number of the unit you returned?
boogersa - 14 hours ago »
Paul Bton - 56 mins ago »
I returned my Humax Aura to Richersounds and got a replacement 2Tb Aura. The new one has no problem at all in the SD channels. So I urge anyone with similar fluctuating SD channel quality to replace your Humax box with a new one. The new box is still on firmware 19.14.Interesting. I will see what JL say.
Because I’m over 30 days I can’t get a replacement. I have to go to humax to confirm there is an issue and then return to JL who will return to Humax who will either repair or replace. And I’ve no box for how many weeks/months?
boogersa - 1 hour ago »
boogersa - 14 hours ago »
Paul Bton - 56 mins ago »
I returned my Humax Aura to Richersounds and got a replacement 2Tb Aura. The new one has no problem at all in the SD channels. So I urge anyone with similar fluctuating SD channel quality to replace your Humax box with a new one. The new box is still on firmware 19.14.Interesting. I will see what JL say.
Because I’m over 30 days I can’t get a replacement. I have to go to humax to confirm there is an issue and then return to JL who will return to Humax who will either repair or replace. And I’ve no box for how many weeks/months?
I know that’s a pain. But can you phone JL (John Lewis?) and explain issue. They could maybe send a new one out quicker as the box not ‘of merchantable quality’ and you can return old box via a nearby Waitrose and get a returns number so prove you have sent? Morally (but not legally) You shouldn’t have to go through all that checking by Humax and reconditioning. After all many of us thought it might be a software issue and have tried various things and then hoped fir a firmware fix. JL will want to keep you as a customer.
Paul Bton - 6 mins ago »
boogersa - 1 hour ago »
boogersa - 14 hours ago »
Paul Bton - 56 mins ago »
I returned my Humax Aura to Richersounds and got a replacement 2Tb Aura. The new one has no problem at all in the SD channels. So I urge anyone with similar fluctuating SD channel quality to replace your Humax box with a new one. The new box is still on firmware 19.14.Interesting. I will see what JL say.
Because I’m over 30 days I can’t get a replacement. I have to go to humax to confirm there is an issue and then return to JL who will return to Humax who will either repair or replace. And I’ve no box for how many weeks/months?
I know that’s a pain. But can you phone JL (John Lewis?) and explain issue. They could maybe send a new one out quicker as the box not ‘of merchantable quality’ and you can return old box via a nearby Waitrose and get a returns number so prove you have sent? Morally (but not legally) You shouldn’t have to go through all that checking by Humax and reconditioning. After all many of us thought it might be a software issue and have tried various things and then hoped fir a firmware fix. JL will want to keep you as a customer.
JL were quite adamant that this is the process that must be followed and Humax are most insistent. If you turn up and JL send your machine away to Humax, and Humax haven’t authorised it, they will not do the repair or replace. More fool me keeping the box thinking SD channels would get fixed later instead of getting a replacement straight away.
Yes perhaps deal straight with Humax then. Have you spoken to or emailed the helpline? They might be able to offer you a replacement unit quicker as they will want to analyse what went wrong in production and trace back via the serial number. I was once offered a refurbished replacement by Humax helpline on my 4000T which they sent out first and I sent my faulty unit by return of post so I wasn’t without a device. I emphasised how long a customer I was.
Humax already provide excellent support via the usual contact choices:
Tel: 0344 318 8800 and/or uksupport@humax-digital.co.uk
The operatives may well ask you to carry out some tests to confirm there is a problem, and will talk you through the options should unit need replacing during warranty period.
technick - 1 week ago »
Yeah I am losing patience with signal issue on SD channels that is not present on anything else on the same aerial, including a TV on the Auras passthrough. I still hope there is a fix in next firmware, but if not will probably return it.
I like the Aura so have persevered with it. Although other TVs/STBs in my house are happy with DTT signal I get here, the Aura wasn't. I had ruled out any cable issues by swapping devices and cables around. I then put a amplifier on the Aura aerial input which has fixed picture/sound break up on affected SD channels.
technick - 31 mins ago »
technick - 1 week ago »
Yeah I am losing patience with signal issue on SD channels that is not present on anything else on the same aerial, including a TV on the Auras passthrough. I still hope there is a fix in next firmware, but if not will probably return it.I like the Aura so have persevered with it. Although other TVs/STBs in my house are happy with DTT signal I get here, the Aura wasn't. I had ruled out any cable issues by swapping devices and cables around. I then put a amplifier on the Aura aerial input which has fixed picture/sound break up on affected SD channels.
That is what I find most infuriating about this issue, my aerial has a booster on it, it is then plugged in to the Aura, then daisy chained to a FVP 5000T and then looped up to a 4k Sony TV. Needless to say the Aura receives poorer signal strength and quality than on the 5000T and the TV even though they are second and third on the feed. I did write to Humax "excellent support" where they proceeded to claim it was a whole host of things and couldn't possibly be their product.,
all of which have been tried and found not to be the source of the problem.
I think they stopped short of telling me it was my choice of interior decor and the type of car I drive. I think it is pretty clear they have installed inferior tuners in the Aura, and we as customers should put some pressure on them to resolve the situation.
And then there are the other issues I have, often when switching from SD content to HD there will be no sound, powering down and restarting the Aura
is the only 'cure', sometimes it will be no picture and no sound. Switching from TV speakers to the Audio system results in no sound, this requires another power down and power up. Sometimes when I play recordings they will not start, I have to power down and power up the Aura. When trying to connect my computer to the Aura sometimes the Aura will oblige other. times I will get a message on the computer saying the device at address 192.168.2.8 is not accepting any other connections, there. is nothing else connected to at the time. So the whole Aura experience does get rather exhausting.
macaronipie - 1 hour ago »
technick - 31 mins ago »
technick - 1 week ago »
Yeah I am losing patience with signal issue on SD channels that is not present on anything else on the same aerial, including a TV on the Auras passthrough. I still hope there is a fix in next firmware, but if not will probably return it.I like the Aura so have persevered with it. Although other TVs/STBs in my house are happy with DTT signal I get here, the Aura wasn't. I had ruled out any cable issues by swapping devices and cables around. I then put a amplifier on the Aura aerial input which has fixed picture/sound break up on affected SD channels.
That is what I find most infuriating about this issue, my aerial has a booster on it, it is then plugged in to the Aura, then daisy chained to a FVP 5000T and then looped up to a 4k Sony TV. Needless to say the Aura receives poorer signal strength and quality than on the 5000T and the TV even though they are second and third on the feed. I did write to Humax "excellent support" where they proceeded to claim it was a whole host of things and couldn't possibly be their product.,
all of which have been tried and found not to be the source of the problem.
I think they stopped short of telling me it was my choice of interior decor and the type of car I drive. I think it is pretty clear they have installed inferior tuners in the Aura, and we as customers should put some pressure on them to resolve the situation.
And then there are the other issues I have, often when switching from SD content to HD there will be no sound, powering down and restarting the Aura
is the only 'cure', sometimes it will be no picture and no sound. Switching from TV speakers to the Audio system results in no sound, this requires another power down and power up. Sometimes when I play recordings they will not start, I have to power down and power up the Aura. When trying to connect my computer to the Aura sometimes the Aura will oblige other. times I will get a message on the computer saying the device at address 192.168.2.8 is not accepting any other connections, there. is nothing else connected to at the time. So the whole Aura experience does get rather exhausting.
I dont Know if you are still on the old software or not but the latest software when available should cure most of your problems.
You must log in to post.
