Trog et al,
Received the following update from Humax Customer Support this morning.
“Hi Ray,
Thank you for your willingness to share the serial number of your Aura unit and participate in the testing of the bugfix for the Freeview app.
We appreciate your feedback and support.
We have sent the new version of the Freeview APK to the Aura unit associated with your serial number. To apply the update, please follow these steps:
Turn on the box and watch live TV for 1 minute.
Place the box into standby mode for 1 minute.
Turn on the box and watch live TV for 5 minutes.
Place the box into standby mode again for 2 minutes.
Check the version name in Settings > Apps > See all apps > Show system apps > Freeview, which should display as "1.00_62_2408XX_...".
image-20240828013808-3.png
Please report us your experience after this update by replying to this email or contacting our customer service with your HMX email reference number.
Once again, we are thankful for your cooperation and support.
Best Regards,
Judit
Humax Customer Support “
After a few problems I was eventually able to get to the Freeview App setting they were asking me to check. However, I was somewhat surprised to find my setting was
Version 1.00_63_240816_cc218e48d
I reported this back to Humax, and the following is their latest reply:-
“Thank you for sharing your experience with the update process. I'm glad you were able to follow the steps, although I'm sorry to hear you encountered some difficulties along the way.
Regarding the version number you mentioned, it looks like the update has indeed been successfully applied to your device, so it seems you did everything correctly! There’s no indication from what you've described that any mistakes were made.
Have you had the chance to test the channels that were previously causing issues? We're keen to know if the update has resolved the original problem and if everything is now running smoothly. Additionally, we want to ensure that the update hasn’t caused any unexpected side effects—hopefully, everything is working as expected!
Please don’t hesitate to reach out if you need any further assistance.
Best regards,
Judit
Humax Customer Support”
So far I have not had the chance to check Sky Max recordings made after 9-00pm, but will do so tonight and report back to Humax and this forum.
| Wed 28 Aug 2024 16:32:40
#49 |