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31. 

    spark001uk
    

    member
    Joined: Jun '15
    Posts: 14

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    Same issue here. Came home from work yesterday (16th) to find it had updated. Watched about 20-30mins of live TV and it rebooted, then shut itself down halfway through the boot. Today (17th) it just rebooted again while I was watching a recording. Luckily something had just finished recording about 15mins previously, or I would have lost that too.

    A bit reluctant to reset at the moment, I will if I have to, but I'd like to see how this pans out first, as it's looking like a bug that's affecting a number of users.

    | Wed 17 Jun 2015 22:08:51 #31 |
32. 

    JayInBristol
    

    member
    Joined: Mar '15
    Posts: 22

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    I'm getting the same problem - rebooting while watching stuff, seemingly at random. Annoying.

    Cheers,
    Jay

    | Wed 17 Jun 2015 22:08:59 #32 |
33. 

    Barry
    

    senior admin
    Joined: Feb '11
    Posts: 11,040

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    Welcome to all new members

    Sounding like a stuck record, but trying a factory reset is the best option.

    | Wed 17 Jun 2015 22:12:20 #33 |
34. 

    OldMan
    

    new member
    Joined: Jun '15
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    I'm having the same problem. Will a factory reset lose all my recorded programs?

    | Wed 17 Jun 2015 22:17:10 #34 |
35. 

    skittler62
    

    new member
    Joined: Jun '15
    Posts: 1

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    Another new member.
    If I do a factory reset will I lose my recorded stuff?

    | Wed 17 Jun 2015 22:18:06 #35 |
36. 

    spark001uk
    

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    Joined: Jun '15
    Posts: 14

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    Barry - 1 minute ago  » 
    Welcome to all new members
    Sounding like a stuck record, but trying a factory reset is the best option.

    Understood, but as someone else pointed out, we shouldn't really have to, I'm sure humax didn't intend this to happen or they would have either suggested a reset as part of the update, or not released it if they weren't completely satisfied it was stable?

    EDIT: make that twice tonight now.

    | Wed 17 Jun 2015 22:19:26 #36 |
37. 

    spark001uk
    

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    Joined: Jun '15
    Posts: 14

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    OldMan - 3 minutes ago  » 
    I'm having the same problem. Will a factory reset lose all my recorded programs?

    skittler62 - 2 minutes ago  » 
    Another new member.
    If I do a factory reset will I lose my recorded stuff?

    No. You will only lose recording schedules, and any settings will go back to default.

    | Wed 17 Jun 2015 22:22:17 #37 |
38. 

    mexicano
    

    senior member
    Joined: Nov '14
    Posts: 53

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    I did the factory reset last night, and I can tell you it was a pain having to re-enter all my recording schedules, it seemed that it worked but this morning it rebooted again. So Barry, will you be contacting with Humax or should I email them? Or has everyone else who did a factory reset fixed their problem?

    | Thu 18 Jun 2015 6:20:56 #38 |
39. 

    Barry
    

    senior admin
    Joined: Feb '11
    Posts: 11,040

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    Thank you for your feedback.

    Whilst I pass on info to Humax Towers, it is never a bad thing to contact Humax Support yourselves, if nothing else it gives an idea of how widespread problems are.

    | Thu 18 Jun 2015 7:06:25 #39 |
40. 

    mexicano
    

    senior member
    Joined: Nov '14
    Posts: 53

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    OK Barry, will do. I will update if or when I receive a reply.

    | Thu 18 Jun 2015 7:10:48 #40 |

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