Software Update June 15th 2015

My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

Software Update June 15th 2015

(399 posts)

spark001uk

member
Joined: Jun '15
Posts: 14
offline

Same issue here. Came home from work yesterday (16th) to find it had updated. Watched about 20-30mins of live TV and it rebooted, then shut itself down halfway through the boot. Today (17th) it just rebooted again while I was watching a recording. Luckily something had just finished recording about 15mins previously, or I would have lost that too.

A bit reluctant to reset at the moment, I will if I have to, but I'd like to see how this pans out first, as it's looking like a bug that's affecting a number of users.

| Wed 17 Jun 2015 23:08:51 #31 |
JayInBristol

member
Joined: Mar '15
Posts: 22
offline

I'm getting the same problem - rebooting while watching stuff, seemingly at random. Annoying.

Cheers,
Jay

| Wed 17 Jun 2015 23:08:59 #32 |
Barry

senior admin
Joined: Feb '11
Posts: 10,986
offline

Welcome to all new members

Sounding like a stuck record, but trying a factory reset is the best option.

| Wed 17 Jun 2015 23:12:20 #33 |
OldMan

new member
Joined: Jun '15
Posts: 1
offline

I'm having the same problem. Will a factory reset lose all my recorded programs?

| Wed 17 Jun 2015 23:17:10 #34 |
skittler62

new member
Joined: Jun '15
Posts: 1
offline

Another new member.
If I do a factory reset will I lose my recorded stuff?

| Wed 17 Jun 2015 23:18:06 #35 |
spark001uk

member
Joined: Jun '15
Posts: 14
offline

Barry - 1 minute ago »
Welcome to all new members
Sounding like a stuck record, but trying a factory reset is the best option.

Understood, but as someone else pointed out, we shouldn't really have to, I'm sure humax didn't intend this to happen or they would have either suggested a reset as part of the update, or not released it if they weren't completely satisfied it was stable?

EDIT: make that twice tonight now.

| Wed 17 Jun 2015 23:19:26 #36 |
spark001uk

member
Joined: Jun '15
Posts: 14
offline

OldMan - 3 minutes ago »
I'm having the same problem. Will a factory reset lose all my recorded programs?

skittler62 - 2 minutes ago »
Another new member.
If I do a factory reset will I lose my recorded stuff?

No. You will only lose recording schedules, and any settings will go back to default.

| Wed 17 Jun 2015 23:22:17 #37 |
mexicano

member
Joined: Nov '14
Posts: 47
offline

I did the factory reset last night, and I can tell you it was a pain having to re-enter all my recording schedules, it seemed that it worked but this morning it rebooted again. So Barry, will you be contacting with Humax or should I email them? Or has everyone else who did a factory reset fixed their problem?

| Thu 18 Jun 2015 7:20:56 #38 |
Barry

senior admin
Joined: Feb '11
Posts: 10,986
offline

Thank you for your feedback.

Whilst I pass on info to Humax Towers, it is never a bad thing to contact Humax Support yourselves, if nothing else it gives an idea of how widespread problems are.

| Thu 18 Jun 2015 8:06:25 #39 |
mexicano

member
Joined: Nov '14
Posts: 47
offline

OK Barry, will do. I will update if or when I receive a reply.

| Thu 18 Jun 2015 8:10:48 #40 |