Failure to turn on when timer recording

My Humax Forum » Freeview HD » FVP 4000T, 5000T

Failure to turn on when timer recording

(105 posts)

grahamlthompson

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protos55 - 2 hours ago »

grahamlthompson - 1 day ago »
Perhaps a list of TV's (make and model) that do and do not have issues might be a more productive approach. It's pretty clear the issue is failure to complete HDCP handshake with specific TV's. Strangely it seems that some TV's from the same makers work OK and others do not. If anyone uses the box via a AV receiver and has or has not issues posting details of amp and TV could be useful.
On a minor point (but similar), I recently changed my AV receiver from a Sony to a Yamaha Aventage. Both my HDR FOX T2's and a HDR1000S now produce a short black screen just after replay of a programme finishes as the video switches to the recorded programme list.

If it is this HDCP handshake, then why does it behave the same when connecting to the SCART input of the TV?

The posts I have seen say composite video is available, in the absence of a hdmi connection. If it's not it's a different issue.

| Wed 2 Dec 2015 20:57:05 #61 |
fabia

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UPDATE. I telephoned Humax Support this morning and informed them that their suggested solution had not been successful.Their advisor confirmed that they were aware of the problem and hoped to have a solution soon. As I am considering returning the product to Argos (!) for a refund I asked if I could be sent an e-mail confirming that there was a fault with the machine to avoid any hassle.This was agreed and an e-mail typed while we were speaking ,which impressed me as very good service.
I am undecided what to do now. As it is ,the machine is a pain to use but although the epg is not as good as my previous 9000 and the Genre search is pretty useless I would be happy to keepit if this major problem was sorted pretty soon.What could I get as an alternative?
E-Mail extract:

Thank you for contacting Humax.
As discussed on the phone this is an email as requested. There is a current issue with our FVP model which is causing the unit not to boot up when it has been recording in standby. To enable use of this product when this occurs it requires a switch off at the mains. We are currently investigating this issue and hope to release a software update in the near future. [/i]

| Thu 3 Dec 2015 14:37:20 #62 |
JohnH77

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Mine will sometimes not turn on even if it is not recording - see FVP-4000T will not "activate" with remote control

It is not a disastrous workaround to power it OFF > ON to get it to work even if it is recording - it would miss only a short part of the recording(s) while booting and until you start it recording again.

| Thu 31 Dec 2015 9:50:36 #63 |
fabia

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I agree that powering off and on again is a workaround to this problem but surely this is not acceptable with a new product. The fact that it only affects some machines is not relevant. The product is not 100% " fit for purpose " and it is questionable if it should continuue to be marketed as Humax are well aware of this fault.

| Fri 1 Jan 2016 17:06:50 #64 |
Harryhornby

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We've just had this AGAIN! That's the 8th time since we bought the unit back in November.

Interestingly, the if I press the volume buttons the colume display comes up on the screen. This seems to make me think it's not a handshake issue becuase the Humax is showing something on the screen.

| Fri 1 Jan 2016 20:14:27 #65 |
JohnH77

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Harryhornby - I have been in contact with Humax to report the fault and their recommendation is to unplug the HDMI cable and use the composite connection (the yellow RCA cable plus the L and R audio cables). I think this is because the HDMI can be used to send "turn on" and "turn off" signals, so Humax wants to rule this out as a possible cause.

Can you confirm whether you get the same problem (black screen, volume bars appear when pressing the volume button) when connected with composite.

fabia - sorry, my "workaround" post was based on the fact that I am sure Humax will quickly issue a software update to fix it once they have identified the problem.

As for its being "fit for purpose", anyone with a little knowledge of contract law will tell you that only a foolish manufacturer would ever claim that a product was "fit for purpose" or put "fit for purpose" in his terms and conditions because the "purpose" can be set by the buyer! I very, very much doubt that Humax has ever claimed it was fit for purpose.

| Fri 1 Jan 2016 22:01:17 #66 |
SSThing

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| Sat 2 Jan 2016 7:11:46 #67 |
Harryhornby

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Hi Fabia,

Thanks for the feedback, but I'm afraid I don't have any RCA cables.

I could buy some, wonder if Humax will pay for them while I carry out testing for them...... :-/

| Sat 2 Jan 2016 7:13:44 #68 |
JohnH77

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fabia

I see that the Humax email says the problem is "causing the unit not to boot up when it has been recording in standby.

This may explain why mine occasionally does not turn on event though it is not then recording - I record a lot in standby.

| Sat 2 Jan 2016 8:03:34 #69 |
Faust

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I'm not sure what is going on at Humax Towers. However, the 4000T does appear to be experiencing more problems than I have seen for a long time in a product release of this type (if the current crop of posts are anything to go by).

It would appear that in common with lots of other tech manufacturers these days Humax are beta testing their products on the early adopters. One would have to conclude from the amount of issues that the 4000T was not ready for market.

| Sat 2 Jan 2016 11:32:44 #70 |