New - FVP 5000T « My Humax Forum

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New - FVP 5000T

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grahamlthompson

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Norrette - 13 hours ago »
A new potential bug perhaps...
I tried to set record on a program for 1 am-ish tonight on Beeb4 - I was offered the HD option which I took, as it was an art program. It just kept coming back to 'set record or remind' option rather than confirm the recording as set. After about 5 mins I gave up and went back to the EPG and hey presto it is now showing set to record.
I switched on this evening at about 5:40 After a few minutes I tried to switch to BBC1 (the box was still on beeb4 from last night)via the EPG. It refused to show the current program as 'live' (Pointless) and eventually I had to change programs via the channel up and down arrows on the handset. I thought it might be a warming up issue.
However, it's just now happened again with a program on at 8pm. The thing in common with all of theses issues is that they were each part of a series.
Is there a place where we should be tracking potential bugs to allow Humax to consider for their next release? Clearly those experience beta testers can attempt to replicate before confirming the bug status? And a wish list? It's all in support of an improved system.

You can change the channel epg viewed data when in the epg by simply tapping in the channel number. eg 101 jumps to BBC1-HD at the currently viewed time and date.

This works on every Humax pvr I have ever used.

When you switched on was this the first time the box was booted on that day. If so the epg takes about 5 mins or so before it gets fully populated. If you are quick you can see it happening. Subsequent boots don't have the issue.

I have a power on timer set to populate the epg.

Time 07:00
Channel 101 BBC One HD
Volume 10
Repeat Daily

and a matching power off at 07:15

| Fri 10 Nov 2017 10:08:38 #191 |
Norrette

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Barry - 15 hours ago »
1. Not a bug - If you choose the HD option when setting a recording from the SD variant of the channel then you won't see a confirmation, you are still viewing the SD variant of the channel so the options you witnessed are correct.
2. As for your other problem, was the EPG populated?

1. Aha
2. Yes, Barry, it was and the yellow line going directly down through the middle of the program box in the EPG. I thought I was going mad, until it happened the second time (Graham: yes, then the box had been on for about 3-4 hours). I'll take a photo if it happens again - unless someone comes on here and confirms they get the same issue too.

| Fri 10 Nov 2017 13:11:39 #192 |
grahamlthompson

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Perky555 - 1 month ago »

Bitterman - 2 days ago »
I hope the Netflix app does not have picture stutter. Any chance they will ever fix the 4000 having stutter in Netflix?

Nope cos the stutter is caused by humax sticking to 50fps when Netflix use 60fps. Unless they improve their frame rate conversion method rather than just throwing away frames it's still going to stutter. They seem to think giving us the option to choose 60hz output would confuse us...

I think most Netflix content is in fact blu-ray standard AVC 1080p24.

| Fri 10 Nov 2017 17:16:18 #193 |
Mars

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Now that the FVP-5000T in sensible black plastic has replaced the FVP-4000T in Mocha/Cappuccino, will the H3 Espresso be replaced with a version in sensible black plastic and without the fake wood?

Also, a media player like the H3 that can be hidden behind wall-mounted TVs (like a Google Chromecast or Roku stick, etc) would be very useful.

| Fri 10 Nov 2017 20:49:36 #194 |
BlackGhost

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grahamlthompson - 4 days ago »

Norrette - 13 hours ago »
A new potential bug perhaps...
I tried to set record on a program for 1 am-ish tonight on Beeb4 - I was offered the HD option which I took, as it was an art program. It just kept coming back to 'set record or remind' option rather than confirm the recording as set. After about 5 mins I gave up and went back to the EPG and hey presto it is now showing set to record.
I switched on this evening at about 5:40 After a few minutes I tried to switch to BBC1 (the box was still on beeb4 from last night)via the EPG. It refused to show the current program as 'live' (Pointless) and eventually I had to change programs via the channel up and down arrows on the handset. I thought it might be a warming up issue.
However, it's just now happened again with a program on at 8pm. The thing in common with all of theses issues is that they were each part of a series.
Is there a place where we should be tracking potential bugs to allow Humax to consider for their next release? Clearly those experience beta testers can attempt to replicate before confirming the bug status? And a wish list? It's all in support of an improved system.

You can change the channel epg viewed data when in the epg by simply tapping in the channel number. eg 101 jumps to BBC1-HD at the currently viewed time and date.
This works on every Humax pvr I have ever used.
When you switched on was this the first time the box was booted on that day. If so the epg takes about 5 mins or so before it gets fully populated. If you are quick you can see it happening. Subsequent boots don't have the issue.
I have a power on timer set to populate the epg.
Time 07:00
Channel 101 BBC One HD
Volume 10
Repeat Daily
and a matching power off at 07:15

I'm surprised this works - it's not how my 4000 populates the epg. I can have it on for hours and the epg is still only partially populated. I've also seen a programme shown in the epg, come out of the guide and gone back in a few minutes later and it's lost it, showing 'no programme information'. This is normally when someone says to try a manual tune, which makes no difference.

| Wed 15 Nov 2017 10:12:33 #195 |
grahamlthompson

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Posts: 14,442
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BlackGhost - 2 hours ago »

grahamlthompson - 4 days ago »

Norrette - 13 hours ago »
A new potential bug perhaps...
I tried to set record on a program for 1 am-ish tonight on Beeb4 - I was offered the HD option which I took, as it was an art program. It just kept coming back to 'set record or remind' option rather than confirm the recording as set. After about 5 mins I gave up and went back to the EPG and hey presto it is now showing set to record.
I switched on this evening at about 5:40 After a few minutes I tried to switch to BBC1 (the box was still on beeb4 from last night)via the EPG. It refused to show the current program as 'live' (Pointless) and eventually I had to change programs via the channel up and down arrows on the handset. I thought it might be a warming up issue.
However, it's just now happened again with a program on at 8pm. The thing in common with all of theses issues is that they were each part of a series.
Is there a place where we should be tracking potential bugs to allow Humax to consider for their next release? Clearly those experience beta testers can attempt to replicate before confirming the bug status? And a wish list? It's all in support of an improved system.

You can change the channel epg viewed data when in the epg by simply tapping in the channel number. eg 101 jumps to BBC1-HD at the currently viewed time and date.
This works on every Humax pvr I have ever used.
When you switched on was this the first time the box was booted on that day. If so the epg takes about 5 mins or so before it gets fully populated. If you are quick you can see it happening. Subsequent boots don't have the issue.
I have a power on timer set to populate the epg.
Time 07:00
Channel 101 BBC One HD
Volume 10
Repeat Daily
and a matching power off at 07:15

I'm surprised this works - it's not how my 4000 populates the epg. I can have it on for hours and the epg is still only partially populated. I've also seen a programme shown in the epg, come out of the guide and gone back in a few minutes later and it's lost it, showing 'no programme information'. This is normally when someone says to try a manual tune, which makes no difference.

That suggests you have multiple transmitters stored on your box.

Do you have epg entries with channel numbers over 800 ?

You need to identify your local transmitter, make a note of the UHF channels it uses for it's MUX. Check that you haven't got channels in your epg that use a different UHF channel to the ones you have listed.

| Wed 15 Nov 2017 12:28:44 #196 |
Luke

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BlackGhost - 3 hours ago »
This is normally when someone says to try a manual tune, which makes no difference.
May be because your symptoms described here and on some of your previous posts are exactly what being tuned to more than 1 transmitter can produce.
There are a number of ways for using manual tuning to tune and some can make the situation worse.
Also while having channels in the 800 range does indicate that manual tuning did not work, not having channels in the 800 range does NOT indicate that it did work.

You've previously stated that you cleared the channels and actioned a manual retune for just 1 transmitter, which presumably was Wenvoe, which even with an attenuator you still receive at 100% strength and quality.

What I can't see is the detail for how you went about your manual retuning.
For instance, how did you clear the channels that were already tuned?

When you manually tuned what was the Network option set to on the screen? (Having the Network option set incorrectly can slow down the process but for many if the option is set inappropriately the manual tuning will not achieve the desired result.)

Did you try anything else between clearing the channels and manual tuning? (Some have reported trying something else in between.)

What do you personally mean by manually tuning and selecting just 1 transmitter? (Some have reported doing something that was very different to what others mean by manual tuning.)

After retuning have you checked that your manual tuning was as expected by checking a channel from each multiplex to verify that its UHF channel matches one from Wenvoe? Because of change to the d-book for teh FVP-5000T you may also have to check a local and non-local channel for BBC A, BBC B and D3&4.

| Wed 15 Nov 2017 14:21:11 #197 |
BlackGhost

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Luke - 2 hours ago »

BlackGhost - 3 hours ago »
This is normally when someone says to try a manual tune, which makes no difference.

May be because your symptoms described here and on some of your previous posts are exactly what being tuned to more than 1 transmitter can produce.
There are a number of ways for using manual tuning to tune and some can make the situation worse.
Also while having channels in the 800 range does indicate that manual tuning did not work, not having channels in the 800 range does NOT indicate that it did work.
You've previously stated that you cleared the channels and actioned a manual retune for just 1 transmitter, which presumably was Wenvoe, which even with an attenuator you still receive at 100% strength and quality.
What I can't see is the detail for how you went about your manual retuning.
For instance, how did you clear the channels that were already tuned?
When you manually tuned what was the Network option set to on the screen? (Having the Network option set incorrectly can slow down the process but for many if the option is set inappropriately the manual tuning will not achieve the desired result.)
Did you try anything else between clearing the channels and manual tuning? (Some have reported trying something else in between.)
What do you personally mean by manually tuning and selecting just 1 transmitter? (Some have reported doing something that was very different to what others mean by manual tuning.)
After retuning have you checked that your manual tuning was as expected by checking a channel from each multiplex to verify that its UHF channel matches one from Wenvoe? Because of change to the d-book for teh FVP-5000T you may also have to check a local and non-local channel for BBC A, BBC B and D3&4.

Hi, yes I cleared the channels and did it with instructions I found somewhere on here. I could try again but I'm not sure it's going to be worth it - doing all the deleting, manual tuning etc and adding in all the schedules takes a fair bit of time each time a rescan is needed and it's a real hassle. I would have thought using the new autotune which at least keeps the schedule in place and having the EPG issues may be the easier of the two options (and I did try the manual tune at least a couple of times but still had the same issue). Cheers.

| Wed 15 Nov 2017 16:47:14 #198 |
Luke

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BlackGhost - 1 hour ago »
I did try the manual tune at least a couple of times but still had the same issue ...

What did you have the Network Search option set to? Was it set to 'Yes' or 'No'?
And which channel numbers did you use?

| Wed 15 Nov 2017 18:16:50 #199 |
BlackGhost

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I'm not sure I remember all the details now as it was a while ago but I followed the suggested steps after asking on here - delete all tv channels, delete all radio channels, start & immediately stop autotune then manual tune etc, not sure about the nw search but I used sd 41,44,42,45,39,51; 47, 31, 37 hd.

Even if it was to work, if it means doing that manual tune and inputting all the schedules again each time a retune is needed it's just too much hassle and it will be easier to keep using the autotune. Humax support had no knowledge of this issue by the way - they said the unit must be faulty.

| Wed 15 Nov 2017 20:48:16 #200 |